Privacy Policy and Data Protection Notice

At PROMIS" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, we prioritize the confidentiality and security of your personal information. This Privacy Policy outlines our practices regarding the collection, processing, and protection of data provided by users of our services. By engaging with our services, you acknowledge that you have read and understood the terms of this document, which is effective as of 2026-09-11.

1. Scope and Controller Identity

This document governs the processing of personal data collected through our digital platforms and service request forms. The Data Controller responsible for your personal information is PROMIS" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. We are committed to processing your data in accordance with current regulations, ensuring transparency and accountability in all our operations.

2. Categories of Personal Data Collected

We collect and process only the data strictly necessary to provide the services you have requested. Depending on the nature of your interaction with our landing page, we may process the following categories of information:

• Identification Data: Full name, company name (if applicable), and position.
• Contact Details: Email address, phone number, and mailing address.
• Technical Usage Data: IP address, browser type, device identifiers, and information regarding your navigation patterns on our site gathered through cookies.
• Communication Content: Information provided in inquiries, feedback, or support requests submitted via our contact forms.

3. Legal Bases and Purposes of Processing

The processing of your data is based on strict legal grounds. We ensure that every processing activity serves a specific, legitimate purpose:

• Performance of a Contract: Processing is necessary to provide the services you have requested, such as responding to inquiries or fulfilling specific service orders.
• User Consent: In cases involving marketing communications or optional personalization, we process data based on your freely given, specific, and informed consent.
• Legal Obligation: We process data to comply with statutory requirements, such as tax regulations and accounting standards.
• Legitimate Interests: We may process data to improve our service quality, ensure website security, and prevent fraud, provided these interests do not override your fundamental rights.

4. Data Retention Policy

We adhere to the principle of storage limitation. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, accounting, or reporting requirements. Specifically:

• Data collected for contract execution is stored for the duration of the contractual relationship plus the relevant limitation period for potential legal claims.
• Data processed based on consent is retained until the user withdraws such consent or the purpose of processing ceases to exist.
• Technical and analytical data is kept for a period sufficient to ensure service optimization, typically not exceeding 24 months, unless a longer period is required by law.

5. Data Disclosure and Third-Party Transfers

PROMIS" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ does not sell, trade, or rent your personal information to third parties. Disclosure of data occurs only under the following circumstances:

• Service Providers: We may share data with trusted third-party processors who assist us in operating our website, conducting our business, or serving our users (e.g., IT infrastructure providers, CRM platforms). These entities are contractually bound to maintain confidentiality and security.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process to protect our rights or the safety of others.

6. Security Measures

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption of data in transit, secure server hosting, regular security assessments, and restricted access protocols for our employees and contractors.

7. User Rights Regarding Personal Data

Under applicable data protection laws, you hold specific rights concerning your personal information. You have the right to:

• Access: Obtain confirmation whether we process your data and request a copy of it.
• Rectification: Correct inaccurate or incomplete personal data.
• Erasure: Request the deletion of your data when it is no longer necessary or if processing is unlawful.
• Restriction: Limit the processing of your data under specific conditions.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Revoke your consent at any time for processing based on that consent.

8. Contact Information

For any inquiries, requests, or to exercise your rights, please contact our data protection team. We are committed to addressing your concerns promptly:

Email: [email protected]
Phone: +48 32 206 84 11
Address: ul. Jana III Sobieskiego 14, 40-082 Katowice, Poland